Hunteris a core member of the Idly Consulting team, providing hands-on support, troubleshooting, and infrastructure assistance across our client base. As a developing IT professional, Hunter brings technical curiosity, fast problem-solving, and a strong foundation in systems support and administration.

He supports day-to-day IT operations ranging from onboarding users to managing cloud platforms and improving end-user experience. Hunter is also gaining experience in automation and scripting, contributing to internal projects that streamline help desk workflows and reduce manual overhead.

His work bridges both learning and delivering—playing a key role in building real-world solutions for nonprofits, startups, and community organizations.

• Help Desk & User Support
  Basic Windows/Mac troubleshooting, password resets, software installs, printer and device support
  M365 account creation, email setup, OneDrive/Teams onboarding
  Google Workspace support: Gmail config, Drive file management, permissions help

• Cloud & SaaS Administration
  Exposure to Microsoft 365 Admin Center, Google Admin Console, Slack, Zoom, and Canva
  Ticket tracking and service documentation via Notion

• Cybersecurity Hygiene
  Support for MFA setup, phishing simulations (KnowBe4), password policy configuration
  Endpoint update checks and basic remediation

• Automation Exposure
  Learning PowerShell for task automation
  Introduction to Zapier for repetitive task reduction
  Participates in AI-prompt-based workflow automation projects

• Growth in Infrastructure
  Shadowing projects using VMware, AD, and DNS
  Assisting with small-scale hardware imaging and setup
  Involved in Rubrik and Barracuda observation/training sessions